Product Disclaimer Statement
The products available for purchase from Safe-Life are to be self-installed and maintained by the purchaser (owner), and ongoing maintenance and testing is solely the owner’s responsibility. For continuous operation, some products require active phone lines, active SIM accounts, and batteries to be charged or replaced from time to time.
Safe-Life has no control over, or means of surveillance in relation to, the installation, programming, and continuous ongoing reliable operation of the product, or the services the product may require to operate (such as an active SIM or phone line). While Safe-Life products are designed to support independence and assist in the supervised care of a person, they are not to be considered life-saving devices, and should be used as a supplementary safety measure rather than a sole or primary means of protection.
Safe-Life products rely on factors outside Safe-Life’s control, including mobile network coverage, GPS satellite availability, Wi-Fi networks, SIM account status, and battery charge. Safe-Life will take reasonable steps to ensure its products function as intended but does not guarantee that any alarm, alert, or call will succeed in every circumstance.
To the maximum extent permitted by applicable law, Safe-Life, its importers, distributors, and suppliers shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use a Safe-Life product, including but not limited to personal injury, property damage, loss of income, or loss of any kind.
Nothing in this statement excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or equivalent New Zealand consumer protection legislation.
Safe-Life’s 30 Day Money Back Trial Period & Return Policy
Should the goods prove unsuitable and you would like to return them for a refund you need to notify us by email at ua.moc.efilefas@selas as soon as practicable and return the goods within 30 days as evidenced by the date appearing on the delivery dispatch docket or invoice. The customer is responsible for return freight charges and all goods must be returned in ‘as new’ condition with all packaging and accessories. If you have any difficulties one of our sales team will be able to help.
SIM & Monitoring Subscription Services
Certain Safe-Life products require an active SIM service and/or professional monitoring service to function.
These services are provided on a subscription basis.
For NDIS-funded participants, this subscription is supplied under:
Support Category 03 – Consumables, or
Support Category 05 – Assistive Technology
The subscription provides continuous SIM connectivity and/or access to monitoring services for the agreed subscription period.
Billing
Subscriptions are billed in advance of the service period.
Annual subscriptions under $1,500 per year may be invoiced annually.
Quarterly subscriptions are billed via direct debit on the rolling subscription date each quarter.
Monthly subscriptions are offered in limited circumstances and, where available, are billed via direct debit on the rolling subscription date each month.
The applicable subscription period will be clearly stated on the invoice.
Safe-Life reserves the right to vary subscription pricing from time to time, with any change reflected on the invoice or direct debit notice issued for the next subscription period.
Cancellation
Participants may cancel a subscription with one (1) month’s written notice.
Where a subscription has been paid in advance, any unused portion of the subscription period will be refunded on a pro-rata basis.
No exit penalties apply.
Renewal & Continuity of Service
Safe-Life will issue renewal reminders prior to the end of the subscription period via email, SMS and/or mail.
If the subscription is not renewed before the end of the subscription period, SIM connectivity and/or monitoring services will cease and the device will not function as intended.
Use of a Safe-Life-supplied SIM service is also subject to the Telstra Managed SIM Acceptable Use Policy, available at [link].
Safe-Life’s Warranty Policy
A twelve (12) month warranty period is offered except where otherwise stated. This warranty policy accommodates defects in material and workmanship. Proof of purchase must be provided including a detailed description of the perceived fault. Where a fault is confirmed by our technical department the faulty product will, at our discretion be repaired or replaced. Safe-Life will be responsible for the freight cost only for return of product from the factory to the owner.
Safe-Life’s Repair Policy
Faulty/damaged products that are out of warranty may be capable of being repaired by Safe-Life technicians. Once the product/s are received and the fault is identified as being repairable the customer will be sent a quotation (by email/fax or post). If the quotation is acceptable to the customer payment must be received before work commences. The customer is responsible for all freight charges.
Excessive Freight Costs
Freight is mostly calculated on the website from a 3rd party freight companies plugin software program. If the freight is calculated to be excessively more than calculated Safe-Life may contact the purchaser to negotiate the correct the freight costs. The customer and Safe-Life are not obliged to persist with the transaction if the freight costs are considered excessive and an acceptable and cost effective alternative method of freight is not available.
SMS Communication Consent
As part of our commitment to providing timely and important information to our customers, Safe-Life may send SMS messages for essential communication purposes. By accepting these Terms and Conditions, you agree to receive SMS messages from Safe-Life, which may include but are not limited to SIM & monitoring renewal reminders, product updates, and service notifications.
Opting In:
By agreeing to these Terms and Conditions during the purchase or registration process, you provide consent to receive SMS messages from Safe-Life.
This consent is implied when you provide your mobile phone number as part of the transaction process and agree to these Terms and Conditions.
The SMS messages you will receive are intended to offer important information related to the products you have purchased or services you are utilizing, including but not limited to SIM & monitoring renewal reminders.
Opt-Out Option:
You may opt-out of receiving SMS messages from Safe-Life by contacting our customer service at ua.moc.efilefas@selas to withdraw your consent.
Liability and Message Frequency:
Safe-Life is not liable for any delays or failure in receipt of any SMS messages as delivery is subject to effective transmission from your network operator.
The frequency of SMS messages may vary, and Safe-Life makes no guarantee of the number of messages to be sent.
Privacy:
Your privacy is important to us. Safe-Life will use the information provided by you solely for the purpose of sending SMS messages relevant to your use of our products and services.
Your contact details will be handled in accordance with our Privacy Policy, ensuring the protection and confidentiality of your information.
Conflicting Documents
These Terms and Conditions are the primary agreement between Safe-Life and the customer. Where a Safe-Life product or service is also covered by a specific policy, such as the Telstra Managed SIM Acceptable Use Policy or Safe-Life’s Privacy Policy, that policy applies to the subject matter it covers, and these Terms and Conditions apply to all other matters. In the event of any inconsistency between these Terms and Conditions and any other Safe-Life policy, these Terms and Conditions prevail unless the other policy expressly states otherwise.
Any changes to these Terms and Conditions will be published on the Safe-Life website and will take effect 30 days after publication, unless a longer period is required by law.
Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia, regardless of the country or jurisdiction in which the product or service is purchased or used. Any dispute arising from or relating to these Terms and Conditions will first be addressed through direct negotiation between the parties. If the dispute cannot be resolved this way within a reasonable period, either party may refer the matter to mediation before pursuing any other legal remedy. The courts of Victoria, Australia have non-exclusive jurisdiction over any such dispute.
