Terms and Conditions

Product Disclaimer Statement

The products available for purchase from Safe Life are to be self installed and maintained by the purchaser (owner) and the on-going maintenance and testing is the solely the owner’s responsibility. For continuous operation some products require active phone lines or active SIM accounts and batteries to be charged or replaced from time to time.

The supplier has no control or means of surveillance in relation to the installation, programming and continuous on-going reliable operation of the product or the service the product may require to operate (i.e. active SIM or phone line) .  While the products available at Safe Life will provide independence and assist in the supervised care of a person,  these devices shall not be considered as life saving devices. Safe Life accepts no liability for the loss of property or personal injury, loss of income or any other liability that should result from a device failing to operate.

Safe Life’s 14 Day Money Back Trial Period & Return Policy

Should the goods prove unsuitable and you would like to return them for a refund you need to notify us by email at sales@safelife.com.au as soon as practicable and return the goods within 14 days as evidenced by the date appearing on the delivery dispatch docket or invoice. The customer is responsible for return freight charges and all goods must be returned in ‘as new’ condition with all packaging and accessories. If you have any difficulties one of our sales team will be able to help.

Safe Life’s Warranty Policy

A twelve (12) month warranty period is offered except where otherwise stated . This warranty policy accommodates defects in material and workmanship. Proof of purchase must be provided including a detailed description of the perceived fault. Where a fault is confirmed by our technical department the faulty product will, at our discretion be repaired or replaced. Safe Life will be responsible for the freight cost only for return of product from the factory to the owner.

Safe Life’s Repair Policy

Faulty/damaged products that are out of warranty may be capable of being repaired by Safe Life technicians. Once the product/s are received and the fault is identified as being repairable the customer will be sent a quotation (by email/fax or post). If the quotation is acceptable to the customer payment must be received before work commences. The customer is responsible for all freight charges.

Excessive Freight Costs

Freight is mostly calculated on the website from a 3rd party freight companies plugin software program. If the freight is calculated to be excessively more  than calculated Safe Life may contact the purchaser to negotiate the correct the freight costs. The customer and Safe Life are not obliged to persist with the transaction if the freight costs are considered excessive and an acceptable and cost effective alternative method of freight is not available.