Description
Support for your 4G GPS pendant
This page is for people who already own the previous Safe-Life 4G GPS pendant. Your pendant keeps working on the Telstra 4G network, and we continue to support it.
Setup and demonstration video
Quick reference
| To do this | Do this |
|---|---|
| Raise an alarm | Press the SOS button. The pendant texts your contacts its location, then calls them in turn until someone answers. |
| Find the pendant’s location | From a contact’s phone, text LOC to the pendant’s number. It replies with a Google Maps link. |
| Charge it | Sit it in the charging dock. A full charge typically lasts 2 to 3 days, so charge it every night or two. |
| Change contacts or settings | See the user guide, or contact us and we’ll update it for you. |
| Renew the SIM | The Telstra SIM supplied by Safe-Life renews at $66 a year. Contact us to renew or change plans. |
Common questions from owners
Q: Will my pendant stop working?
A: No. It runs on the Telstra 4G network and keeps working as long as the SIM is active. We continue to support it, including SIM renewals and help with settings.
Q: Can I still buy this pendant?
A: No. It has been replaced by the Safe-Life Signal, which works the same way: SOS button, fall detection, GPS location and hands-free calls to up to 10 contacts.
Q: Can I get a replacement charger, lanyard or belt clip?
A: Contact us and we’ll let you know what’s in stock.
Q: My pendant isn’t working properly. What should I do?
A: First charge it fully in the dock and check the SIM is active. If that doesn’t fix it, call us on 03 9588 0392 or email ua.moc.efilefas@selas. If it’s within warranty, we’ll repair or replace it.
Q: Should I upgrade to the Signal?
A: Only if you want to. The Signal is lighter, lasts longer per charge and gets a location fix faster. If you upgrade, we’ll move your contacts and settings across so it’s ready to wear when it arrives.
Need help?
Our team in Mordialloc, Melbourne supports every Safe-Life pendant, old and new. Call 03 9588 0392 or email ua.moc.efilefas@selas.
Verified owner
