Safe Life is committed to providing high-quality products and customer satisfaction. This comprehensive warranty policy outlines the terms and conditions under which Safe Life products are warranted against defects in material and workmanship.
Safe Life offers a twelve (12) month warranty period for all its products, unless otherwise specified. This warranty period begins on the date of purchase, as indicated on the customer's proof of purchase.
This warranty policy covers defects in material and workmanship only. It does not cover damages caused by:
a) Accidents, misuse, or abuse;
b) Unauthorized modifications, alterations, or repairs;
c) Normal wear and tear;
d) Damage caused by improper installation or operation;
e) Damage caused by improper maintenance or storage;
f) Natural disasters or other external factors, including but not limited to fire, flood, and lightning.
To initiate a warranty claim, customers must provide the following information:
a) Proof of purchase, including the original receipt or invoice;
b) A detailed description of the perceived fault;
c) Photos or videos of the defective product, if applicable.
Upon receipt of this information, Safe Life's technical department will evaluate the claim and determine whether the fault is covered under this warranty policy. If the fault is confirmed, Safe Life will, at its discretion, either repair or replace the defective product.
Warranty Repair or Replacement
If a product is deemed to be faulty and eligible for repair or replacement under this warranty policy, Safe Life will be responsible for the freight cost associated with the return of the product from the factory to the owner. The customer will be responsible for any costs associated with shipping the product to Safe Life's factory.
Safe Life reserves the right to replace the defective product with a product of equal or greater value if an exact replacement is not available. Any replaced or repaired product will be covered under the original warranty period, which will not be extended or renewed as a result of the repair or replacement.
Limitation of Liability
Safe Life's liability under this warranty policy is limited to the repair or replacement of defective products. Safe Life shall not be held responsible for any incidental, consequential, or indirect damages, including but not limited to loss of profit, loss of use, or any other losses resulting from the use of or inability to use Safe Life products.
This warranty policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the product was purchased. Any disputes arising from or related to this warranty policy shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by the parties involved.
By purchasing a Safe Life product, the customer acknowledges and agrees to the terms and conditions outlined in this warranty policy.