Description
Support for your 4G Lone Worker Alarm
This page is for organisations and staff already using the previous Safe-Life 4G Lone Worker Alarm. Your devices keep working on the Telstra 4G network, and we continue to support them.
Quick reference for staff
| To do this | Do this |
|---|---|
| Raise an alarm | Press the SOS button. The device texts your contacts its GPS location, then calls them in turn until someone answers, on hands-free speaker. |
| Find a device’s location | From a nominated contact’s phone, text LOC to the device’s number. It replies with a Google Maps link. |
| Use it discreetly | Duress mode turns off the voice announcements, so an alarm isn’t announced out loud. See the user guide to switch it on. |
| Turn on fall or no-movement alerts | Fall detection and the no-movement alarm can be switched on. The no-movement alarm is off by default. See the user guide, or contact us to set them up. |
| Charge it | Sit it in the charging dock. A full charge typically lasts 2 to 3 days, so charge it at the end of each shift or every second day. |
| Change contacts or settings | See the user guide, or contact us and we’ll reprogram it for you. |
| Renew the SIM | The Telstra SIM supplied by Safe-Life renews yearly at $66. Contact us to renew or change plans. |
Common questions
Q: Will our devices stop working?
A: No. They run on the Telstra 4G network and keep working as long as the SIM is active. We continue to support them, including SIM renewals, reprogramming and help with settings.
Q: Can we still buy this model?
A: No. It has been replaced by the Safe-Life Signal lone worker alarm, which works the same way: SOS button, man-down fall detection, GPS location and hands-free calls to up to 10 contacts.
Q: Can we mix old and new devices in the same team?
A: Yes. Both text a Google Maps link to your contacts and then call them in turn, so supervisors respond the same way to either. We can program new Signal devices with your existing contact list.
Q: Can we get a replacement charger or belt clip?
A: Contact us and we’ll let you know what’s in stock.
Q: A device isn’t working properly. What should we do?
A: First charge it fully in the dock and check the SIM is active. If that doesn’t fix it, call us on 03 9588 0392 or email ua.moc.efilefas@selas. If it’s within warranty, we’ll repair or replace it.
Q: Is professional monitoring still available for these devices?
A: Yes, Contact us to set up or change monitoring.
Specification:
- Overall Battery Life: approx. 5 yrs minimum (replaceable battery – just call us!)
- Rechargeable battery & low battery reporting via text message alerts
- 2-3 days battery life, less if “Live Tracking” via APP
- Waterproof up to IP67
- 1 year warranty
- 4G Network
