1. Introduction

This Acceptable Use Policy outlines the appropriate usage of the Telstra Managed SIM card provided with Safe-Life Personal Emergency Transmitter (PET) devices. By using a Safe-Life PET with a Telstra Managed SIM, the End User acknowledges and agrees to comply with the terms and conditions outlined in this policy.


  1. Definitions of Key Terms


  1. Intended Use of PET Devices

The primary intention of PET devices with the Telstra Managed SIM card is to provide emergency communication for the End User in urgent situations.


  1. Proper Use

An End User may use the SOS and side-talk buttons on the PET in emergency situations only. The PET may also be used for periodic testing – initially upon setup and at suitable intervals (e.g., every 3 months). Testing should be conducted within reasonable limits, such as one press of the SOS button to confirm that the programmed mobile numbers are correct. You can send up to 150 SMS messages a month.


  1. Prohibited Use

The End User must not use the SIM service in any way that Safe-Life considers ‘improper’ or ‘unacceptable’:


  1. Yearly Recharge of SIM Card

The End User receives a SIM card from Safe-Life with an initial 12-month credit upon activation. It is the sole responsibility of the End User to keep track of their activation date, as detailed on the M2Mone information sheet provided with their alarm. To ensure uninterrupted service, the End User must proactively recharge their SIM card with $60.00 before the end of each 12-month cycle. Recharging can be conveniently done through the ‘SIM Card Yearly Renewal‘ product on our website. Alternatively, End Users may contact Safe-Life to request an invoice for the renewal. Please note that Safe-Life does not send recharge reminders. Failure to recharge by the anniversary of the activation date will result in the cancellation of the service.


  1. Governing Law

This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the product was purchased. Any disputes arising from or related to this policy shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by the parties involved.