Our office will be closed for the holidays starting from 22nd December, 2023, and we will reopen on 8th January, 2024.

The last day to contact us before the holidays is December 21, 2023.

  1. Introduction

This Acceptable Use Policy outlines the appropriate usage of the Telstra Managed SIM card provided with Safe-Life Personal Emergency Transmitter (PET) devices. By using a Safe-Life PET with a Telstra Managed SIM, the End User acknowledges and agrees to comply with the terms and conditions outlined in this policy.

  1. Definitions of Key Terms

  1. Intended Use of PET Devices

The primary intention of PET devices with the Telstra Managed SIM card is to provide emergency communication for the End User in urgent situations.

  1. Proper Use

An End User may use the SOS and side-talk buttons on the PET in emergency situations only. The PET may also be used for periodic testing – initially upon setup and at suitable intervals (e.g., every 3 months). Testing should be conducted within reasonable limits, such as one press of the SOS button to confirm that the programmed mobile numbers are correct. You can send up to 150 SMS messages a month.

  1. Prohibited Use

The End User must not use the SIM service in any way that Safe-Life considers 'improper' or 'unacceptable':

  1. Yearly Recharge of SIM Card

Safe-Life allocates the initial 12 months of credit to the End User's SIM card. Every 12-month period, the End User is required to recharge $60.00 to continue using the service. Safe-Life will contact the End User with instructions on how to recharge.

  1. Governing Law

This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the product was purchased. Any disputes arising from or related to this policy shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by the parties involved.