Introduction
This Acceptable Use Policy outlines the appropriate usage of the Telstra Managed SIM card provided with Safe-Life Personal Emergency Transmitter (PET) devices. By using a Safe-Life PET with a Telstra Managed SIM, the End User acknowledges and agrees to comply with the terms and conditions outlined in this policy. This policy operates alongside, and is subject to, Safe-Life’s Terms and Conditions.
Definitions of Key Terms
- PET: Personal Emergency Transmitter, such as the Safe-Life Personal Medical Alarm 4G.
- SAFE-LIFE: Alerting Devices Australia Pty Ltd trading as Safe-Life.
- END USER: Person(s) using the PET. This may also include the person who manages the account.
Intended Use of PET Devices
The primary intention of PET devices with the Telstra Managed SIM card is to provide emergency communication for the End User in urgent situations.
Proper Use
An End User may use the SOS and side-talk buttons on the PET in emergency situations only. The PET may also be used for periodic testing – initially upon setup and at suitable intervals (e.g., every 3 months). Testing should be conducted within reasonable limits, such as one press of the SOS button to confirm that the programmed mobile numbers are correct. The End User can send up to 150 SMS messages a month.
Prohibited Use
The End User must not use the SIM service in any way that Safe-Life considers ‘improper’ or ‘unacceptable’:
- Improper Use: Safe-Life considers the End User’s use of the service improper if it is used in a manner other than what Safe-Life intended. The End User shall not use the PET as a traditional mobile communication device. If the End User wishes to use the PET in this manner, they should contact the Safe-Life team to discuss available options.
- Excessive Use: Safe-Life monitors SMS and voice usage for each PET. If Safe-Life deems the usage patterns to be excessive (used significantly more than typically expected for emergency situations), the End User will be contacted to discuss usage options. Safe-Life reserves the right to implement additional charges for excessive operation, temporarily disable the affected function, or discuss the option of transferring the Telstra SIM card into the End User’s name.
Yearly Recharge of SIM Card
When an End User receives a SIM card from Safe-Life, the responsibility for renewing the SIM card before the start of the new activation period lies solely with the End User (or their Carer Network). The SIM activation date is indicated on the M2Mone information sheet provided with the alarm.
If the SIM card is not renewed before the renewal date, it will be deactivated and the alarm unit will cease to function.
Safe-Life will send a SIM renewal invoice approximately one month prior to the renewal date via email, SMS, and/or physical mail. It is the End User’s responsibility to provide and maintain accurate contact details with Safe-Life. Safe-Life is not responsible for any correspondence that is not received.
At its discretion, if the SIM renewal invoice is not paid by the renewal date, Safe-Life may contact the End User (with one telephone call or email) to notify them of the impending or current deactivation.
If a SIM card has been deactivated and is later requested for reactivation, a reactivation administration fee will apply. This fee must be paid along with the SIM renewal fee at the time of reactivation or beforehand.
Should the End User wish to pay—or inadvertently pay—the SIM renewal invoice after the renewal date, they must contact Safe-Life by phone. Payments made after deactivation, once the invoice has been cancelled, may not be recognized or automatically applied to the End User’s account, and reactivation cannot be assumed upon receipt of a late payment.
Safe-Life reserves the right to vary the SIM renewal fee from time to time, with any change reflected in the renewal invoice issued to the End User.
Cancellation of a SIM subscription, and any refund of an unused prepaid period, is handled in accordance with Safe-Life’s Terms and Conditions.
Emergency Contacts
Before programming a personal contact, the End User should confirm with that person that they are willing, able, and available to respond to an alert, particularly if they live nearby and may be relied upon to attend in person.
Safe-Life strongly recommends that the End User include emergency services (000) as one of the programmed contacts on the PET, in addition to family, carers, or neighbours, to ensure qualified emergency responders can be alerted directly.
- 8. Data Handling and Liability
8.1 Data Handling
To provide the emergency communication service, the PET device and Telstra Managed SIM transmit and store certain data, which may include the End User’s location at the time of an SOS activation, the mobile numbers programmed as call recipients, and the content of SMS messages sent through the device. This data is used solely to deliver the emergency response and monitoring service and is handled in accordance with Safe-Life’s Privacy Policy. By using the PET, the End User consents to this data being collected, stored, and shared with programmed contacts and, where applicable, a monitoring provider, for the purpose of responding to an SOS activation.
8.2 Limitation of Liability
The PET and Telstra Managed SIM rely on mobile network coverage, satellite or GPS positioning, battery charge, and third-party monitoring services (where applicable), any of which may be affected by factors outside Safe-Life’s control, including network outages, poor signal coverage, device damage, or End User error. Safe-Life will take reasonable steps to ensure the PET and SIM service function as intended, but does not guarantee that an SOS activation, side-talk connection, or SMS message will succeed in every circumstance.
To the maximum extent permitted by law, Safe-Life’s liability for any failure of the PET device or SIM service to connect, transmit, or respond to an SOS activation is limited to the repair or replacement of the device, or a refund of amounts paid for the SIM service, at Safe-Life’s discretion. Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or equivalent New Zealand consumer protection legislation.
- 9. Governing Law
This Acceptable Use Policy is governed by the laws of the State of Victoria, Australia, regardless of the country or jurisdiction in which the PET device or SIM service is purchased or used. Any dispute arising from or relating to this policy will first be addressed through direct negotiation between the parties. If the dispute cannot be resolved this way within a reasonable period, either party may refer the matter to mediation before pursuing any other legal remedy. The courts of Victoria, Australia have non-exclusive jurisdiction over any such dispute.
