Telstra Mananged SIM – Policies
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Introduction
This Acceptable Use Policy outlines the appropriate usage of the Telstra Managed SIM card provided with Safe-Life Personal Emergency Transmitter (PET) devices. By using a Safe-Life PET with a Telstra Managed SIM, the End User acknowledges and agrees to comply with the terms and conditions outlined in this policy.
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Definitions of Key Terms
- PET: Personal Emergency Transmitter, such as the Safe-Life Personal Medical Alarm 4G.
- SAFE-LIFE: Alerting Devices PTY LTD trading as Safe-Life.
- END USER: Person(s) using the PET. This may also include the person who manages the account.
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Intended Use of PET Devices
The primary intention of PET devices with the Telstra Managed SIM card is to provide emergency communication for the End User in urgent situations.
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Proper Use
An End User may use the SOS and side-talk buttons on the PET in emergency situations only. The PET may also be used for periodic testing – initially upon setup and at suitable intervals (e.g., every 3 months). Testing should be conducted within reasonable limits, such as one press of the SOS button to confirm that the programmed mobile numbers are correct. You can send up to 150 SMS messages a month.
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Prohibited Use
The End User must not use the SIM service in any way that Safe-Life considers ‘improper’ or ‘unacceptable’:
- Improper Use: Safe-Life considers the End User’s use of the service improper if it is used in a manner other than what Safe-Life intended. The End User shall not use the PET as a traditional mobile communication device. If the End User wishes to use the PET in this manner, they should contact the Safe-Life team to discuss available options.
- Excessive Use: Safe-Life monitors SMS and voice usage for each PET. If Safe-Life deems the usage patterns to be excessive (used significantly more than typically expected for emergency situations), the End User will be contacted to discuss usage options. Safe-Life reserves the right to implement additional charges for excessive operation or discuss the option of transferring the Telstra SIM card into the End User’s name.
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Yearly Recharge of SIM Card
When the End User receives a SIM card from Safe-Life it is the sole responsibility of the End User (or their Carer Network), to renew the SIM card before the start of the new activation period.
The SIM activation date is detailed on the M2Mone information sheet provided with the alarm.
Failure to re-new the SIM before the re-newel date will result in the SIM being deactivated and the alarm unit will not work.
Safe-Life will endeavour to send a SIM re-newel invoice by email, SMS or post approximately 28 days prior to the renewal date. It is the End Users responsibility to initially supply and further maintain accurate and reliable contact details with Safe-Life. Safe-Life takes no responsibility for correspondence not received by the End User for any reason, under any circumstances.
At Safe-Life’s discretion, if a SIM renewal invoice is not paid by the renewal date, Safe-Life may undertake to telephone or email the End User (1 call or email) to inform them of the imminent or current de-activation.
If a SIM has been de-activated and is later requested to be re-activated, a re-activation administration fee applies. This is to be paid along with the SIM renewal at the time of activation or prior.
If the End User wants to pay or inadvertently pays the SIM renewal invoice after the renewal date, the End User must contact Safe-Life by phone, as payment, after de-activation, and cancellation of the invoice, may not be recognised and applied to the End User’s invoice. It cannot be assumed the SIM will automatically be made active again once late payment is made.
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Governing Law
This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the product was purchased. Any disputes arising from or related to this policy shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by the parties involved.
