Telstra Managed SIM – Policies
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Introduction
This Acceptable Use Policy outlines the appropriate usage of the Telstra Managed SIM card provided with Safe-Life Personal Emergency Transmitter (PET) devices. By using a Safe-Life PET with a Telstra Managed SIM, the End User acknowledges and agrees to comply with the terms and conditions outlined in this policy.
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Definitions of Key Terms
- PET: Personal Emergency Transmitter, such as the Safe-Life Personal Medical Alarm 4G.
- SAFE-LIFE: Alerting Devices PTY LTD trading as Safe-Life.
- END USER: Person(s) using the PET. This may also include the person who manages the account.
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Intended Use of PET Devices
The primary intention of PET devices with the Telstra Managed SIM card is to provide emergency communication for the End User in urgent situations.
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Proper Use
An End User may use the SOS and side-talk buttons on the PET in emergency situations only. The PET may also be used for periodic testing – initially upon setup and at suitable intervals (e.g., every 3 months). Testing should be conducted within reasonable limits, such as one press of the SOS button to confirm that the programmed mobile numbers are correct. You can send up to 150 SMS messages a month.
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Prohibited Use
The End User must not use the SIM service in any way that Safe-Life considers ‘improper’ or ‘unacceptable’:
- Improper Use: Safe-Life considers the End User’s use of the service improper if it is used in a manner other than what Safe-Life intended. The End User shall not use the PET as a traditional mobile communication device. If the End User wishes to use the PET in this manner, they should contact the Safe-Life team to discuss available options.
- Excessive Use: Safe-Life monitors SMS and voice usage for each PET. If Safe-Life deems the usage patterns to be excessive (used significantly more than typically expected for emergency situations), the End User will be contacted to discuss usage options. Safe-Life reserves the right to implement additional charges for excessive operation or discuss the option of transferring the Telstra SIM card into the End User’s name.
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Yearly Recharge of SIM Card
When an End User receives a SIM card from Safe-Life, the responsibility for renewing the SIM card before the start of the new activation period lies solely with the End User (or their Carer Network). The SIM activation date is indicated on the M2Mone information sheet provided with the alarm.
If the SIM card is not renewed before the renewal date, it will be deactivated and the alarm unit will cease to function.
Safe-Life will send a SIM renewal invoice approximately one month prior to the renewal date via email, SMS, and/or physical mail. It is the End User’s responsibility to provide and maintain accurate contact details with Safe-Life. Safe-Life is not responsible for any correspondence that is not received.
At its discretion, if the SIM renewal invoice is not paid by the renewal date, Safe-Life may contact the End User (with one telephone call or email) to notify them of the impending or current deactivation.
If a SIM card has been deactivated and is later requested for reactivation, a reactivation administration fee will apply. This fee must be paid along with the SIM renewal fee at the time of reactivation or beforehand.
Should the End User wish to pay—or inadvertently pay—the SIM renewal invoice after the renewal date, they must contact Safe-Life by phone. Payments made after deactivation, once the invoice has been cancelled, may not be recognized or automatically applied to the End User’s account, and reactivation cannot be assumed upon receipt of a late payment.
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Governing Law
This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the product was purchased. Any disputes arising from or related to this policy shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by the parties involved.
